ShadowOfaDancer is committed to providing a high level of service to Palo Alto and the surrounding communities.
All studio policies are strictly enforced to ensure the safety and wellbeing of the clients and their instructors.
Any health mandates Palo Alto and the CDC require are strictly followed.
General Policies
- All Clients are required to wear clean sticky socks while in the studio. These can be purchased in-studio.
- Street shoes are not allowed outside the designated waiting area.
- Only water is allowed outside the designated waiting area.
- There is a lot of breathing involved in the movement we teach. Avoid wearing strong scented perfumes/lotions. You don't know what allergies your follow student may have.
- ShadowOfaDancer welcomes people from all backgrounds, orientations, and genders. Bullying or discrimination of any kind will not be tolerated.
Cancelations & Refunds:
- Purchases are fully refundable for 72 hours from date of purchase. After 72 hours purchases are 50% refundable up to 24 hours prior to the start of your class or session.
- More than 24 hour cancellation notice is required. If less than 24 hours notice is given then the session/class will be deducted from your package or your credit card will be charged the full amount for a single session/class. Cancelations made after the 24 hour mark are nonrefundable.
- Used sessions or classes are nonrefundable.
- For sessions held at your home, you will be charged the travel fee/s in addition to the session rate for cancelations made less than 30 minutes prior to the start of your session.
Privates & Duets:
- Privates & Duets may be held in studio or in your home.
- Sessions held in your home are subject to additional travel fees.
- You will not be discounted or refunded if you are late for your session and end up with a shorter session as a result.
Group Classes:
- Classes start ON TIME. Please arrive 5-10min early. For safety, no one will be allowed to join class after the class has started. If you are late, you forfeit the class and will not be provided with a refund.
- Only the instructor is allowed to provide feedback to the students.
- Street shoes are not allowed outside the designated waiting area.
- Only water is allowed outside the designated waiting area.
- There is a lot of breathing involved in the movement we teach. Avoid wearing strong scented perfumes/lotions. You don't know what allergies your follow student may have.
- ShadowOfaDancer welcomes people from all backgrounds, orientations, and genders. Bullying or discrimination of any kind will not be tolerated.
Cancelations & Refunds:
- Purchases are fully refundable for 72 hours from date of purchase. After 72 hours purchases are 50% refundable up to 24 hours prior to the start of your class or session.
- More than 24 hour cancellation notice is required. If less than 24 hours notice is given then the session/class will be deducted from your package or your credit card will be charged the full amount for a single session/class. Cancelations made after the 24 hour mark are nonrefundable.
- Used sessions or classes are nonrefundable.
- For sessions held at your home, you will be charged the travel fee/s in addition to the session rate for cancelations made less than 30 minutes prior to the start of your session.
Privates & Duets:
- Privates & Duets may be held in studio or in your home.
- Sessions held in your home are subject to additional travel fees.
- You will not be discounted or refunded if you are late for your session and end up with a shorter session as a result.
Group Classes:
- Classes start ON TIME. Please arrive 5-10min early. For safety, no one will be allowed to join class after the class has started. If you are late, you forfeit the class and will not be provided with a refund.
- Only the instructor is allowed to provide feedback to the students.
Health & Cleaning Policies
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- Clients may choose to wear a mask or not for sessions held at Jessica's studio or the client's home. If requested, Jessica will wear a mask during your session.
- Sanitization stations are conveniently located in the designated waiting area. - Air filters will be running constantly. - All provided props & equipment is sanitized after each use. - The entire studio is deep cleaned once a week. High traffic areas are cleaned daily. |
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ShadowOfaDancer retains the right to refuse service for any reason.